Learn to “Charter” Strategic Initiatives, Manage Accountability & Achieve Results
Most companies schedule their management retreat to develop and establish the strategic direction for the remainder of the year, as well as a 3-5 year outlook. The process, although it can contribute to team building by “getting away” from the daily grind, frequently does not result in strategy. That’s because what starts as a noble intention or cause ends with little to no accountability, letting life return to “normal” soon after the planning meeting. Effective Strategic Planning Implementation requires accountability both in the creation and management of strategic initiatives. Here is practical & accountable approach to effective strategic planning and implementation.
1. Develop Strategic Initiatives
Many times there is confusion between what initiatives are truly strategic versus what are simply tasks and obstacles that impact the daily operating procedure.
As an example of what not to do: one company identified distribution of various financial reports as a strategic means of raising financial performance. Although the concept may sound strategic it is merely an improvement in task execution, addressing an operational issue rather than a strategy that aligns with the direction of the company.
Here is what you should do: Your strategic planning session should generate and classify two types of initiatives.
A few critical initiatives expected to be implemented in the short term, within the current fiscal year
A few growth initiatives, requiring more exploration in order to lay the foundation for future critical initiative consideration.
Organizations that define more than 5-6 critical initiatives are generally focused on task implementation rather than strategy. Likewise, exploration of more than 2-3 growth initiatives represents a strategic planning outcome that has no direction or focus.
2. Assign Accountability
Once both critical and growth initiatives have been defined, individual Project Managers should be assigned to lead the charge, plan the implementation, drive the process & communicate the results. The use of chartering is a process commonly used by project managers that allows organizations to clearly convert strategy into action while managing accountability.
For each strategic initiative a charter is written, reported against and reviewed regularly by the management team. It is important to note that as a result of exploration efforts, growth initiatives can often become new critical initiatives that require project managers and charters.
3. Build Strategic Project Charters
Multiple resources are typically used to implement each strategic initiative. However it is essential that one individual have responsibility and accountability for each project & project charter.
The aggregate of strategic initiatives & associated charters represent the short term and long term implementation of the key strategies. Although they are prepared and managed by different individuals, it is important that the approach is consistent. So just what does one include in a charter? Let’s take a deeper look.
Description and facts related to the problem, opportunity or situation that the project is going to address. The background lays out the context of the charter; however the details of the charter are laid out in subsequent sections. The background should refer to discussions generated during the strategic planning session.
In every endeavor there are generally challenges. This section provides a description of the challenges, obstacles and issues that must be overcome in order to successfully complete the charter (project) and to deliver the benefits. This is not a description of the tasks, even though carrying out the tasks may be challenging.
Project Overview and Rationale
Description of what the project will accomplish at a high level, and a list of the project objectives and business benefits.
Brief example: The objective of this project is to develop and implement a new, automated sales order entry system. The new system should reduce the time to configure and enter a new order from 4 hours to approximately 20 minutes (objective). It will significantly reduce order entry errors, increase sales and improve customer satisfaction (benefits).
Description of how the project will be carried out: the team, methodology, and timeframe for carrying out the project. The description should be a high level and should not duplicate the list of milestones or major deliverables.
Description of the boundaries of the project: what it will and will not address.
Milestones should reflect the overall approach and should cover the complete lifecycle of the project. The list of milestones does not however constitute a complete project plan. Milestones will be changed and should be updated when the project plan is completed.
List of specific accomplishments, documents, or other tangible outputs of the project. Deliverables are not the same as objectives or business benefits. The deliverables may duplicate some of the major milestones (i.e., the completion of a deliverable could be a milestone.)
Stakeholders and Resources
Customer: [Group that will directly benefit from this project. Could be an internal or external customer or stakeholder group. Be specific.]
Sponsor: [Executive who has overall responsibility for the project. Approves the charter and budget. Heads up Steering Committee as needed.]
Project Manager: [Manager with responsibility for the leadership and day-to-day management of the project.]
Outside Resources: [As needed.]
Team Members: [Resources assigned to the project who will participate throughout the project. Do not include SMEs (subject matter experts) or other resources that work on specific tasks or are consulted with during the project.]
Training materials: $ X
Marketing materials: $ Y
Outside resources: $ Z
Assumptions, Constraints and Concerns
[Events or conditions that must be in place in order for the project to start or to be completed.]
E.g. new marketing manager must be hired and in place by no later than 6/1.
[Limitations that the project must adhere to.]
[Events or conditions that may occur, that would impact the successful completion of the project.]
E.g., If the pending acquisition closes before 7/31, some of our team resources may be pulled into the integration effort.
The assumptions, constraints and concerns must be specific to the project – not conditions that are necessary for any project. Examples of conditions that should not be listed are:
Having adequate budget, resources and strong support from leadership. (True for any project.)
No major economics or business disruptions. (True for any project.)
4. Monitor & Communicate Progress
Many organizations struggle with the implementation of key initiatives; accountability is frequently a major stumbling block. By assigning Project Managers and the consistent use of project chartering, project plans can be well defined, resourced and monitored. The aggregate results of the charters collectively address the implementation of defined key initiatives. It is customary that on a weekly basis, each Project Manager reports the status of their charter so that combined project plans are managed by a single source. That is, for quality and consistency the overall progress of the initiatives is maintained in a central repository accessible to the entire management & leadership team.
There are many ways to distill strategic planning into execution. Chartering is a great way to focus on execution while creating accountability & buy-in throughout the process.
About David Shaffer
David Shaffer, Co-Founder and Partner, Arrow Up Partners
Recognized for his ability to effectively integrate all aspects of business including financial management, information systems, infrastructure, sales management, sales strategies and operations. David assists companies from executive strategic planning through operational and business process improvement opportunities to the selection and integration of Management Information Systems solutions. He also supports Private Equity firms in due diligence activities extending from strategic planning into leadership development and CEO mentoring. His range of company support includes start up through Fortune 500.
To learn more visit www.arrowuppartners.com